Teller Supervisor

Job Description

The main responsibility of the teller supervisor is to ensure the Daily Operations of the Main Bank Lobby Teller Line, under the direction of the Vice President working in the operations area of the bank.

Typical Duties and Responsibilities

• Scheduling, Supervising, Training and Developing Staff,
• Maintaining Customer Service standards, greeting customers and facilitating a welcoming and customer focused environment,
• Performing as paying and receiving teller in bank lobby,
• Responding to customer inquiries and concerns and creating positive solutions,
• Daily monitoring of CTR processing
• Ordering Cash for Main Bank and Drive In,
• Balancing the Currency Vault and the Coin Vault,
• Daily Transmittal of Cash Advances,
• Counterfeit Note Report,
• Monitoring accuracy of Monetary Instrument Log (MIL),
• Maintaining supplies, Organization of the teller line,
• Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages;
• Performing monthly surprise cash audits,
• Monitoring and providing guidance, written disciplinary actions when necessary,
• Continuously working to improve the operations of the teller line and the bank,
• Working with other Lobby Personnel to ensure excellent lobby operations,
• Being a positive role model for all employees,
• Ensures adherence to policies and procedures concerning the Teller functions.
• Supporting management of First State Bank.

Required Knowledge, Skills, and Abilities

• Knowledge of all basic and specialized teller functions
• Knowledge of regulatory requirements for financial transactions
• Knowledge of supervisory practices and principles
• Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment
• Skill in performing typical financial transactions and teller functions accurately
• Ability to effectively communicate with Tellers, Customers, and Management

Qualifications

Preferred- Experience in supervising and training employees as this role provides guidance to Tellers regarding complex customer transactions or request.

Minimum- Four years of bank teller experience or four years of counting, receiving, disbursing and balancing money, and executing financial transactions; or

Associate's degree in Business Administration or related field AND two years of

bank teller experience or four years of counting, receiving, disbursing and balance money, and executing financial transactions; or

Equivalent combinations of experience, training and/or education approved by

Human Resources

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.